Private support emails

Over week ago Jeff Garzik wrote on LKML about private mails with support requests. Yesterday RMK started similiar thread on LAKML. After reading whole discussion I decided to write what do I think about it as I am also getting such requests in private.

From time to time someone asks me for help (nevermind which way: email, irc, jabber, forum message) even in subjects which were very often discussed or are in OpenZaurus FAQ. I have many things to do and answering to all such requests are very low priority — sometimes I answer after 2 weeks (if at all). Sometimes I do not know answer and redirect author to forum or mailing list.

On the other hand there are requests are about adding software into OpenZaurus feeds or providing support for exotic hardware. If software == unmaintained, very low quality applications for Qtopia enviroments (I wrote about them already) then I refuse to touch them at all as this takes too much time to get good results (tried once with Mileage). Another thing is hardware support — it is hard to support something which I lack (did it once with CF-XGA card) but even if I have it support can be hard because lack of time (like it was with Ir keyboard).

From time to time I am getting offer or paying development but thats other story 😀

Why Ask Questions in Public? is also worth reading.